Privacy Policy

We value your privacy and are committed to protecting it. We don’t share your information with anyone, without your specific permission.

This privacy policy describes how Stichting Europartners collects and uses the personal information you provide in person and on our website https://europartners.org. We will take all necessary steps to avoid misuse, loss, unallowed access, undesirable publication and illegal changes.
This document also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Visitors to https://europartners.org can browse our website without providing any personal information.

Stichting Europartners holds and processes personal details in accordance with the General Data Protection Regulations 2016.

If you have any question or complaint about our privacy policy or how your information is handled in practice, please email info@europartners.org or write to:

Stichting Europartners
Elstar 5
NL 6922 BG Duiven

 

Collection and Use of Personal Information
We collect information from our website for a number of reasons but primarily to provide our sympathizers, partners and participants in one of our activities, with the most useful and relevant information and services from Stichting Europartners.
They are giving their permission by providing their information in person, by sending an email in person or registration via our website.
Participants in activities are giving their permission by filling in the form on the website and tick the opt-in function.

This information will be recorded in several data systems:
• CRM – for personal contact and sending information by email
• Mailchimp – for online e-newsletters (Newsflash)
• Mail – for prayer supporters
• Mollie – for payments via our website
• Website – for registration to our events

We may collect the following personal information from you:
• Contact information such as name, email address, mailing address, phone number, year of birth.
• Billing information such as credit card number, and billing address

We may use this information to:
• Fulfil requests
• Send our newsletter (Newsflash) and/or our Report and Prayer letter
• Send donation confirmations
• Respond to questions and concerns
• Update our website to better meet the needs of visitors and supporters
• For internal administration and analysis

Other data may be collected automatically such as details of visits to our site, including but not limited to traffic data, location data, web logs and other communications data. In addition to personal information voluntarily provided, we also collect information about visits to our website e.g. time and date of visit, pages viewed. This information is collected in aggregate form and is anonymous.

 

CRM System
Stichting Europartners uses a basic CRM-system. It keeps the information of our sympathizers partner-organisations, participants of events, stakeholders, suppliers, donors.
Information like: Name, Last Name, Country and City, (mobile)phone number, email address, Skype address, year of birth, Company name, role, and website. And the role they have in and the way they are connected to Stichting Europartners.
This information will be kept as long it is needed to exercise our service.

 

Newsflash
All our sympathizers have the opportunity to subscribe to our digital newsletter 'Newsflash'. Stichting Europartners uses the service of Mailchimp. This is a web-based e-mail service that provides statistics. In this way we can obtain insight in the way our emails are handled. How many times they are read? How many times does one click on a link. In this way Stichting Europartners is able to optimize and personalize the information send to our sympathizers. This system also makes it possible to derive a selection to approach specific target groups.
For unsubscribing, all it takes is a click at the button in the footer of every Newsflash or sending an email to info@europartners.org.

 

Monthly Report and Prayer letter
This letter will be sent once a month to those who specifically ask to support us by prayer and will also be sent to every representative of the countries involved with Stichting Europartners and to our donors. It is our way to communicate our need in prayer as well as to give accountability to our main stakeholders. Unsubscribing is also by sending an email to info@europartners.org.

 

Mollie
All payments via our website are recorded and processed via the payment service provider Mollie. We don't register any data, except when you have given us permission to collect automatically, the banking account is known by us. It will not be used for any other purpose, nor is it available to any other person.

 

Website
In the CRM of the website we only keep the information you provide, for example by filling in the form to attend one of our events, to receive our Newsletter or request to contact you. This information will be saved in the CRM of the website for 6 months at the most.

 

Opt-In/Opt-Out/Update your preferences
You will be asked to positively opt-in to receive information by submitting the relevant forms on our website.
If you have indicated that you wish to receive an update, then you may receive communications by email. All our emails offer the opportunity to opt-out of future emails.
You may choose to unsubscribe at any time and stop receiving our communications - including but not limited to news updates, prayer emails, campaigns and appeals - by emailing us at info@europartners.org or writing to us via the physical address above.

 

Information Sharing
We do not sell your personal information to third parties for any purpose. We will share your personal information with third parties only in the ways that are described in this privacy policy.
We may provide your personal information to companies that provide services to help us with our business activities such offering customer service. In that case we will sign an agreement to make sure the information will be kept safe and handled in confidence. These companies are authorized to use your personal information only as necessary to provide these services to us. From time to time, Stichting Europartners does partner with other external organizations on a particular campaign or project, where information may be shared (for example event venues ). In such instances, Stichting Europartners will seek your explicit consent to share your data with the third party, but the data shared will be limited to that which was collected from the stated activity and not obtained elsewhere.

We may also disclose your personal information:
• As required by law or regulatory body such as to comply with a legal request from a law enforcement agency,
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We seek to ensure the data we hold on you is kept up to date. Should you spot any errors, or your personal details change, please update your information by emailing us at info@europartners.org or writing to us via the physical address above.

 

Cookies and Other Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Although session cookies are established, they are not capturing any behavioural or personal information, only information that is helpful to the user experience, such as whether the user's browser has JavaScript capability. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are being used to switch one time messages on and off and to record form completion. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as forms or surveys, will be limited.

 

Analytics / Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personal information.

 

Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from those of Stichting Europartners. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

 

Social Media
Our website includes social media features, such as Facebook and Twitter widgets and the ‘Share this’ button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

 

Photos and videos of our events
We regularly organize events, like training, conferences and our Young Professionals Academy. During these events we might take pictures of videos for promotional purpose. These images can be visible on our website, social media, flyers or other. By filling in the form to participate one of the events mentioned above, one will give permission for using them. However at every event there will be an announcement and permission for taking a picture or participation on a video will be asked.
We will make an announcement on our channels that third parties are not allowed to make use of our media without getting permission of the person(s) involved.

 

Data Retention
We will retain your information for as long as your relationship with Stichting Europartners is active, is needed to provide you services, or in-line with legal and regulatory obligations, or to resolve disputes and enforce our agreements. We will not retain your personal information for longer than is needed to support these requirements.

If you wish to cancel your relationship with Stichting Europartners, or request we no longer use your information to provide you services, please contact us at info@europartners.org or write to us via the physical address above.

Personal information will be deleted in a secure manner when no longer required to fulfil these purposes.

 

Your Rights
You have the right to request details of the information we hold about you; to correct, to eliminate, what we may or may not share.
To receive a copy of personal information we hold about you, please send us an email at info@europartners.org or write to us via the physical address above. To make sure this request is from the right person, we may ask you to send us a document for identification.
Please also include your full name and contact details.

We will respond as soon as possible, but certainly within one month after receiving your letter.

Please contact us if you wish to raise a concern about Stichting Europartners' handling of your personal information, or compliment what you think we have done well.

 

Security
The security of your personal information is important to us. We want to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

All donations are taken directly through the Mollie website and therefore sensitive payment information will be collected and kept securely by Mollie, according to their own security and privacy policies.

 

Automatic decision-making
Stichting Europartners does not work with automatic decision-making.

 

Changes to Stichting Europartners' privacy policy
We may update this policy to reflect changes to our information practices and to keep it up-to-date and relevant. If we make any material changes, we will notify you by email (sent to the latest email address we have on file for you) or by means of a notice on this site prior to the change becoming effective.

Please make sure you check this page regularly for the latest information on our privacy practices and to see what has changed.